Points can be used to send Quick Hellos and unlock other features.

If you are a guy, a VIP subscription will give you access to the chat feature. Also, apart from a monthly Boost, the number of likes that you receive every time will increase substantially.

• If you purchased the subscription on our website, please refer to our refund instructions at this URL:

            https://www.sweetring.com/rules/rules_autopay_cancel.php

• Android:

1.Go to Android Google Play App (play store) and open it

2.Click [≡] on the top left-hand side of the search field

3.Scroll down the drop-down menu, find "My Account" and click it

4.Enter "My Account" and click "Subscription"

5.At the SweetRing subscription field, click "unsubscribe" to obtain a refund.

• IOS:

1.Go to "Settings" → "iTunes and App Store."

2.Click Apple ID → "View Apple ID" (a window will pop up and ask you to re-enter your APPLE ID, password).

3."Subscription" → "Management" → Check your subscribed renewal services.

4.Click on the subscription you want to manage (the bottom "Automatic Updates" button will switch from blue to white to close "Automatic Updates". Your subscription will cease at the end of the current billing cycle).

5.For details about subscription management on iTunes, you can refer to the following explanation: https://support.apple.com/HT202039

• Please pay special attention to this: when you apply for a refund from our website, there may be a short waiting period while the application is processing. We apologize for the inconvenience of a delay.

For other payment methods on SweetRing, visit the links provided by Apple and Google below: 

For iOS users:

“Payment methods that you can use in the iTunes Store, App Store, and iBooks Store”

For Android users: 

“Accepted payment methods”

“Add, remove, or edit your payment method”

Non-VIP members need to purchase a VIP subscription to gain access to unlimited chats.

If an exclamation mark icon appears after you send a message, your message was not sent properly. Please confirm that your phone is connected to the Internet and tap on the unsent message to choose to either resend the message or delete the message.

1. Please make sure you didn't accidentally block the person.
2. The user deactivated the account.
3. The user was reported and suspended temporarily due to an ongoing review. Once we make sure the account is safe, the chat will be available again.

Preferences and personal information you provide to SweetRing are designed to make it easier for other users to match with you. Please ensure that the information you provide is as complete as possible, so that other users can browse your profile, search for matches, or send Quick Hellos more easily.

Please confirm your self-introduction again. If it contains inappropriate content, contact information, or any external links, it will not be approved by our team and will be deleted.

Please provide a clear portrait of yourself as your profile picture. Do not upload any inappropriate photos(including photos with other people/opposite sex), or they will be removed.

Currently, a maximum of 5 photos can be uploaded to your personal profile.

Please broaden your search settings in order to find more potential matches.

Set up Like Greetings, sending a Quick Hello, or asking/answering more questions are all great ways of improving your reach and thereby improving your chances of finding a match. Also, don't be shy!

Please be patient as SweetRing will send you more likes to you after 12 hours. You can also purchase the VIP plan for more likes.

We will provide one free Quick Hello per day. If you need more, you can exchange a Quick Hello for 300 points.

Enter the "Other" page and click on the "Premium" option. Then select the plan that you wish to subscribe to. You also need to enter payment information for iTunes and Google Play beforehand in order to make a payment.

First, please check whether your credit card has been successfully charged. If so, login again and visit the same page where you purchased the product (Do not make another purchase ). The app will automatically resend the information while you stay on the page. If a similar situation occurs again or if you encounter a billing error, please send your invoice number or invoice screenshot to our customer service.

Points can be used to send Quick Hellos and unlock other features.

If you are a guy, a VIP subscription will give you access to the chat feature. Also, apart from a monthly Boost, the number of likes that you receive every time will increase substantially.

Likes are the number of times you can press the heart in the "Like him/her" feature to show your interest. The system will give you a certain number of Likes when you first sign in. If you use them all, please wait for 12 hours, at which point we will send you more likes.

• If you purchased the subscription on our website, please refer to our refund instructions at this URL:

            https://www.sweetring.com/rules/rules_autopay_cancel.php

• Android:

1.Go to Android Google Play App (play store) and open it

2.Click [≡] on the top left-hand side of the search field

3.Scroll down the drop-down menu, find "My Account" and click it

4.Enter "My Account" and click "Subscription"

5.At the SweetRing subscription field, click "unsubscribe" to obtain a refund.

• IOS:

1.Go to "Settings" → "iTunes and App Store."

2.Click Apple ID → "View Apple ID" (a window will pop up and ask you to re-enter your APPLE ID, password).

3."Subscription" → "Management" → Check your subscribed renewal services.

4.Click on the subscription you want to manage (the bottom "Automatic Updates" button will switch from blue to white to close "Automatic Updates". Your subscription will cease at the end of the current billing cycle).

5.For details about subscription management on iTunes, you can refer to the following explanation: https://support.apple.com/HT202039

• Please pay special attention to this: when you apply for a refund from our website, there may be a short waiting period while the application is processing. We apologize for the inconvenience of a delay.

For other payment methods on SweetRing, visit the links provided by Apple and Google below: 

For iOS users:

“Payment methods that you can use in the iTunes Store, App Store, and iBooks Store”

For Android users: 

“Accepted payment methods”

“Add, remove, or edit your payment method”

Non-VIP members need to purchase a VIP subscription to gain access to unlimited chats.

Please go to the page of the chat you would like to add to your favorites and press the menu button in the top right. Then select "favorites" to add the chat to your favorites.

Please go to the page of the chat you would like to delete and press the menu in the top right. Then select "delete chat record" to delete any record of the chat.

Please press the button in the top right of you chat list. Then select "remove the chat" and choose the user(s) you'd like to delete. Then press the delete button on the bottom right to delete those chats.

Deleting a match is currently not supported. If you do not wish to receive any messages from that user, you can block the user.

We are very sorry about your situation. Please go to the chat screen with the user and tap on the upper right menu. Then, select "block" in order to stop receiving any information from the user.

Please go to Settings and select "Blocked users" in order to view the users that you have added to your block list. If you would like to unblock a user, simply press the "unblock" button on the right.

If an exclamation mark icon appears after you send a message, your message was not sent properly. Please confirm that your phone is connected to the Internet and tap on the unsent message to choose to either resend the message or delete the message.

1. Please make sure you didn't accidentally block the person.
2. The user deactivated the account.
3. The user was reported and suspended temporarily due to an ongoing review. Once we make sure the account is safe, the chat will be available again.

After receiving your custom question, it will be reviewed manually. The review period lasts three business days.

If your custom question violates our use policy, infringes on others' copyright, includes external links, personal contact information, advertisements, or any other content in violation of our policies, it will be removed.

You can only ask one public question per day. You can use the Quick Hello and Like Greets or answer other users' questions in order to demonstrate your interests.

Please broaden your search settings in the question page in order to find more results.

There is currently no limit to the number of questions you can answer. Be sure to make good use of that!

Please head to the "other" page and locate the "settings" option. Then, turn on "deactivate my account" in order to deactivate your account. After deactivating your account, you will be automatically logged out.

Please head to the "Other" page and locate the "Settings" page. Then, select the type of notifications for which you would like to adjust your settings and turn it on or off. We strongly recommend that you turn on the notifications feature in order to receive up-to-date matches or chat notifications.